Plus, I've been IT for most of my adult life, as both a systems guy and programmer.
How hard could it possibly be to move a WordPress blog from a private hoster to WordPress.com?
Turns out, it's not hard at all unless something goes wrong.
I was importing my archives into WordPress.com according to the directions. I divided the whole thing into 8 smaller files to minimize risk of failure.
The first 5 file loaded fine. The sixth one failed.
I got an email telling me to open a support ticket, and someone would fix the problem within 24 hours.
That was eight days and about five support tickets ago. No one from WordPress.com has contacted me. Just auto-reply emails saying "we got your message."
Here are my support tickets. Let me know if you think I deserve to be ignored. (I've already paid them $12, btw.)
Import failed. Import shows import still running, but I received an email more than 24 hours ago that the import failed.
I received an email on Friday, March 2, that my import failed for unknown reasons. I cannot try again, because the WordPress import screen in the admin tool still says there's an import in progress and that I should contact support if I haven't heard anything in 24 hours.
It's been about 48 hours now. I was hoping to get the site moved this weekend. Could you, at least, let me know when the error might be cleared so I can continue moving data to the site?
Subject: What I Really Want to Know
Did I do something wrong?
I just want to move my blog from a self-hosted site to WordPress.com. I'm tired of managing everything myself and paying a lot every month for hosting.
Last Friday, the import process failed. I'm importing files exported from my self-hosted WordPress site.
You sent me an email and asked me to open a ticket. I did.
You said you'd be in touch. You weren't.
It's been 72 hours, and still no word.
I really, really want to move my blog to your system. But I'm getting apprehensive.
I see in the forums that a lot of people have trouble getting your attention. And they get a lot of bad advice. And problems take FOREVER to get resolved.
Is there something I did wrong, besides trying to move my blog to your system? Is there something I could do to get your attention?
On the other hand, thank you. You've given me a great topic to blog about on my loyalty marketing and brand building blog.
We meet again.
Well, I meet. Not sure what you do.
Opening a new ticket has become a daily routine. A new ticket for the same problem: import failed.
My question now is this: do you actively ignore these tickets? I mean, do you open them and chuckle at the problems people experience with your service? Or is it passive, with three guys in Kool-Aid stained t-shirts playing Angry Birds on their iPads as the tickets stack up?
Anyway, write when you get a chance. I'll be here.
It's me again.
I hope you weren't too worried that I didn't write yesterday. I'm sorry. The whole day was just a mess. Got called into meetings I didn't know about--long meetings. By the time I got home, my mind was somewhere else.
Anyway, you'll be happy to know that I still can't finish importing my blog. But I'm sure you knew that. You're the one who's ignored these tickets for a week.
That's pretty good. You've gone a whole week without so much as telling me what might be going on.
When I quit smoking, getting to Day Seven was a Very. Big. Deal. I guess it's almost as great to go seven days without addressing a problem that prevents a customer from using your service.
Not to sound like know-it-all, but you might want to stop taking on new customers and new accounts until you figure out to service the ones you already have.
Well, I have to get some sleep now. I'm sure that's never a problem for you, though. I'll write again tomorrow, I'm sure.
That Did It!
Finally I got response after posting my March 8 ticket to the public forums for everyone to read.
WordPress.com posted a very polite and understanding reply and let me know they'd fixed the problem.
At least I got some good blog fodder out of it.