The Business You Save Could Be Your Own

What  do you think about me writing a movie screenplay?  I think I will.

It’s a sequel to the 1998 hit You’ve Got Mail. You remember, don’t you?  Meg Ryan and Tom Hanks? 

Hanks is a senior exec for a big box bookstore chain called Fox Books.  Fox is killing the mom and pop book shops.  Fox Books locations are popping up everywhere.  Hanks’ character is a ruthless, greedy businessman.

Ryan owns a idyllic little bookstore that she dotes on like a little girl with a new pet bunny.  In the movie, their characters hate each other because Fox Books wants to put the Ryan’s shop out of business.  Ryan’s character is a sweet, socially conscious champion of the little guy.

But there’s a twist.  Hanks and Ryan, through their AOL screen names, are falling in love with other. Their online personas haven’t figured out each other’s real-life character.  Fun for all.

Now to my sequel. 

Jump ahead 13 years. 

In the first act, we see Meg Ryan walking down a busy street, looking at her iPad, spilling her coffee (in a “Little Shop” paper cup that has an original crayon drawing by one of her little customers.) 

Having made peace with the Fox company years before, without looking, she turns into the automatic double doors of Fox Books.  The doors don’t open.  Ryan crashed into the door.  Coffee flies, her iPad falls. 

As she bends over to pick up her the device, cut to tight shot of a man’s hand picking up the iPad for her.  Their hands touch briefly over the shattered touchscreen.

Cut to wide view.  Hanks, in a trench coat, rises with the broken iPad. Tighter angle again, they stare at each other. Meg’s mouth open. 

“So,” he says to Meg. “Come by to dance on my grave?”

Meg’s shocked.  “Huh? I mean, ‘no.’” She’s confused. 

Cut to Hanks.  “You had to have known.  You read HuffPo, don’t you?”  He points to a poster on the door.

Cut to poster: 


Don’t miss our Store Closing Sale starting November 12

70% to 90% off everything in the store

Books * Videos * Music

Fixtures * Equipment * Furniture

“I heard about the bankruptcy,” says Ryan. “But I figured it was just a restructuring.  I . . . I’m sorry.”

Hanks looks into the dark windows of his once bustling store. “I’ll be alright.”

Tables Turned

That’s right. The Little Shop Around the Corner (the name of Ryan’s shop in the movie) is surging because of skillful application of game science and location-based dynamics. She’s changed her business just a bit, expanding from kids only to book lovers in general. She’s added coffee and killer desserts, too.

But the big box bookstore is dying because of the Kindle—and ebooks in general.

Think it’s far-fetched?  It’s not . It’s happening.

I wandered into my neighborhood Border’s Saturday.  Day of one of its final two days in existence. I read a lot, and I got my first Kindle last Christmas. 

I spent many hours in that Ballwin, Missouri store.  In 2006, I blogged about it on my non-business blog, Hennessy’s View. Even though I love niche stores, like The Little Shop Around the Corner, I loved that Border’s, too.  I loved being able to get just about any book I needed.

On Saturday, everything was 80 to 90 percent off.  Then again, everything consisted of a few hundred books that nobody would want to read.  Instead of row after row, section after section of books on every subject, there were a dozen shelving units scattered haphazardly around. Most of the store was roped off. The café was gone, gutted. Wires and pipes protruded from the walls and floor like rebar after a building collapse.

And it smelled of death, of vacancy, of fatigue. The way an apartment smells after you’ve removed your furniture but haven’t cleaned or painted. 

I looked at the employees. They were no longer book lovers who happen to know how a POS system works.  They were cashiers. The only floor assistance came from the Fixture Sales Manager whose job was to move the last of the shelving units.  Huge magazine racks had been marked down from $250 to $12.50.  And there they sat.

Business Model

Border’s meteoric rise—a rise that inspired half the plot of You’ve Got Mail—owed to technology.  In the 1970s, Louis Borders developed a software inventory system that gave his little family shop in Ann Arbor, Michigan, a decisive edge in that competitive field (source, In Nomine Domini).

And technology was also its downfall.  Having expanded like a juggernaut in the 1990s and 2000s, the combination of Amazon and, followed by the Kindle and ebooks, destroyed Borders (source, Gather). 

Like Sears in the 1960s and IBM in 1970s and 80s, everyone could see Borders’ fall coming. Everyone, that is, except its own executives.

As the internet and mobile rose, Borders E-team continued to add locations. When consumers began clamoring for experiences, meaning, and values, Borders removed the reading nooks to make room for more fixtures and inventory—fixtures and inventory that are now on sale well below cost.

As the economy recovers and values continue to shift from mass consumption to private experience, how many other titans will fall?

Beware the Good Times

In college, I wrote a well-received research paper on recessions and recoveries.  I found that the most dangerous time for many big businesses is not the recession, but the time after.  New businesses born of the privation of the recession and built by talented people who were cast aside in cost-cutting, change industries. 

It seems that in post-recession booms, buyers—consumers and corporations—are not looking for the latest model of what was popular before the fall; they’re looking for things that weren’t even imagined before the fall. Trends emerge that couldn’t have been predicted. 

In this environment, businesses that try to hang onto the past die quietly. Industries that once defined the age find their age is past. Business models that were once revered seem hopeless flawed.

We’re in just such a cycle.